If the game won't start for some reason, please check this first. These are the most common questions that technical support is requested.
 

Frequently Asked Question (F.A.Q.)

The game doesn't load or crashes upon startup.

 
A1: Use Nahimic and FMOD to boost audio, Strix, Aegis 3 or Sonic Studio 2.
 
RivaTuner Statistics Server for Portrait DisplaysPivot Software and any Apple products like
 
Bonjour, these programs should be temporarily disabled while you are playing.
 
 
A1b: FMOD is a method of obtaining information. Follow these steps:
 
Go to Control Panel > Hardware > Sound
 
It could indicate that your default audio card is disabled. If it does, restart your sound card to fix the problem.
 
 
A1c: Citrix installation is required. Open Control Panel, then the Device Manager applet. Click the arrow next To "System Devices" and then right click to disable "Citrix Virtual Bus Enumerator".
 
 
A2: For MacOS players:
 
Go into /Users/[YOUR USERNAME]/Library/Application
 
Support/Steam/steamapps/common/Mystwood/Manor/Contents/MacOS/Mystwood
 
Manor/profile
 
 
Locate and delete "settings.ini". Next, reload the game. The settings will be reset to default.
 
 
For Windows players
 
Mystwood manor will be defaulted to:
 
C:\Program Files (x86 – \Steam\steamapps\common\Mystwood Manor\
 
 
Open the "profile" folder. Locate and delete "settings.ini". Next, reload the game. The settings will be reset to default.
 
 

Unable to see images/blackscreen throughout the game/animated sequences freezing

 
 
A1: Could be due to a variety factors, but not only:
 
 

• Outdated video card driver
• If your GPU/video cards are NVIDIA and you experience freezing,
   
   
  Animations: Disable VSync in the Nvidia Control Panel.

 
 
A2: Microsoft Visual C++ Redistributable runtime programs may be missing
 
Download the
all-in-one pack – [techpowerup.com]
 
Extract the files to a temporary directory and run the batch (install_all.bat.) file). Then start your game.
 
 
A3: Other options include temporarily disabling antivirus software and firewall, or adding Mystwood Manor to your antivirus/firewall exceptions list.
 
 
A4: Windows 10 N or Windows 10 KN will require an alternative to the
 
Windows Media Feature Pack.
 
Try
Here – http://www.microsoft.com
 
.
 
Or
Here – http://www.microsoft.com
 
.
 
Try to replay the animation scene where you noticed the animation problem.
 
Try it to see if it helps.
 
 
You can also contact us if you have any other questions, concerns, or problems.
Discord – [discord.com]
 
. Or click the "Need assistance?" button from the game's main menu. Click on the "Need Help?" button from the main menu to connect with us.

 
 

 
 
This is all for Mystwood Manor Troubleshooting and Technical Support hope you enjoy the post. If you believe we forget or we should update the post please let us know via comment, we will try our best to fix how fast is possible! Have a great day!